∞ Policy: We conduct policy analyses to evaluate and optimize regulatory impacts on business workflows and patient service delivery.

∞ Workflow: We evaluate operational workflow to identify possible efficiency gains.

∞ Safety: We analyze patient safety and clinical safety processes to mitigate patient risks.

∞ Applied Analytics: We create tools for ongoing and ad hoc analyses that can be regularly applied to business and operational processes and patient support.

∞ Systems Engineering: We develop and maintain technical and data infrastructure and systems.

∞ Testing: We evaluate engineering solutions’ fitness for purpose and quality of outputs through rigorous testing.

∞ Simulation: We forecast systems engineering impacts and effectiveness through rigorous simulation of production implementations.

∞ Solutions Engineering: We solve key business problems through effective solutions engineering.

∞ Information Security: We safeguard patient and operational data through the implementation of technology and processes to proactively mitigate information security risks.

∞ Standards: We develop and implement enterprise-wide data governance policies and standards to manage data access and use while protecting sensitive data according to legal requirements such as HIPAA and industry best practices.

∞ Interoperability: We define and implement data systems and structures to create interoperability between an organization’s various data offerings, accelerating the velocity of data.

∞ Risk Management: We proactively identify risk factors in technology, data structures, and data processes for risk management or mitigation, and develop data-oriented crisis management policies and procedures.

∞ Operations: We coordinate operations support to address strategic and on-the-ground client requirements.

∞ Field Usability: We package solutions and tools in user-friendly formats to promote usability in the field.

∞ Field Support: We engage stakeholders to provide effective support to the field.

∞ Issue Management & Resolution: We elicit and resolve client issues by operating consistent and effective communication, project management tools, and issue trackers.

∞ Quality Management: We conduct ongoing evaluations of development processes, tools, and systems to implement effective quality control.

∞ Continuous Improvement: We align stakeholder feedback, strategic visions, and Agile development cycles to continuously improve upon tools and technologies.

∞ Workflow & Process Engineering: We perform workflow and process engineering to optimize client operations.

∞ Change Management: We support organizational transitions with active stakeholder engagement to align client operations to their strategic goals.

∞ Change Control: We leverage change control procedures and methodologies to coordinate effective transitions of IT environments.

∞ Decision Support: We develop and implement systems to support clinical decision-making through data-driven insights.

∞ Patient Safety: We design analytical systems and processes to achieve patient safety by identifying patterns that indicate potential safety issues.

∞ Clinical Workflow: We support optimization of clinical workflows by providing insights into operating structures.

∞ Instructional System Design: We design effective, enterprise-focused training calibrated to critical user personas.

∞ Coursework: We provide effective training across key topics such as data strategy, governance, and data lifecycle stages, with an emphasis on continual learning.